Some customers call and request a maintenance visit when they suspect their air conditioning system is malfunctioning. This misunderstanding be a problem if it is a busy time of year and we have many service calls which take priority over maintenance calls.When it is 100 degrees and your air conditioner has stopped working the only thing you care about is cooling off. So do you call and ask for service or maintenance?
Whenever you suspect something is wrong with your system, and especially if it is clearly malfunctioning you should call for a service call. Service calls are always moved to the top of the list and become our #1 priority since nobody wants to experience discomfort due to a problem with
their HVAC.
The difference between routine maintenance and a service call is basically this: Maintenance is preventative and is only performed when the air conditioning system is operating properly as to insure continued optimum performance.
In order to properly manage our maintenance customers we schedule those two maintenance visits over the course of a year and at slightly different times for each customer so we can get to everyone and still be able to take care of service calls and emergency work.
Since air problems usually happen during the hottest part of the summer, there is a possibility that we could temporarily have more work than the techs can handle, so new maintenance visits become a lower priority and may not be able to be scheduled for days or weeks.
If you have no issues or problems we would schedule routine maintenance as far as four months ahead. An advantage to our customers is that when we schedule so far in advance we can keep our maintenance prices low.
If you feel that your system is not working properly, or not at all, you would need a service call. Keeping this in mind will help our dispatchers more efficiently schedule your work and help insure our technicians are able to use their time most resourcefully.
If you are not currently a Priority Service Agreement Member with Sean McCutcheon's Air Conditioning and Heating, inc. you may want to consider signing up. You will enjoy many benefits including free maintenance when you refer customers to us.
Every time you refer a friend or family member to us and they sign up for a Priority Service Agreement, you will get your next maintenance visit free of charge.
A maintenance agreement will keep your air conditioning unit in good working condition and help you avoid expensive repair bills. A properly maintained system will also lower your energy bills.
Some manufacturer's warranties require annual maintenance.
A Priority Service Agreement includes:
Two thorough 38 point inspections per year.
Air filter cleaning or replacement (most models).
Wash and wax outdoor unit.
Priority scheduling.
15% discount on service repairs.
Discounts on future replacements.
Indoor unit cleaning.
Up to one pound of refrigerant if needed.
Loyalty rewards.
If you are interested and would like more information – please contact us at 941-921-7250
www.keepingsarasotacool.com
